Tibetan Red String Bracelet - Buddhist Lucky Charm

Yes, we do! We ship to almost every country in the world except the following ones. Due to shipping restrictions, we're sorry and will keep working on this. Bahamas, Yemen, Cuba, Iran, Sudan, Syria.

If you place an order successfully, you will immediately receive a confirmation email. The order confirmation email was sent to the email address, which you used for your order. Then if the item is shipped, you also will immediately receive a shipping email.

You can then track your parcel here:
https://www.17track.net/en

If you need any further assistance with tracking your order. Please contact us in following ways:
E-mail: service@resonancesoul.com

We can ship to the world & Worldwide free shipping for orders over $50.
We ship to almost every country in the world. We also offer paid Express Couriers (DHL) as an alternative option.

Order Processing: 3-5 Business Days.Mainly used for inspection and purification of goods.
Standard Shipping Time: 6-15 Business Days.

Wrong Shipping Information
If you have left a wrong shipping address or contact information, please contact our customer service within 2 hours.

Please note that it is the responsibility of the customers to enter their shipping address correctly. We are unable to redirect to another shipping address after we have processed and shipped the parcel.

Contact us at contact: service@resonancesoul.com

Let me explain why it shows that it has been shipped but the logistics information has not been updated yet.

When the product is hand-made in Tibet or Nepal and delivered to the carrier, the tracking order number will be uploaded to the order page afterwards.

Due to international transportation, it takes 3-5 days for the package to arrive at the airport of the international shipping center. During this period, there is no transport information for inland transport from Tibet or Nepal to the international shipping center. The shipping information will not be updated until the package arrives at the international shipping center and is scanned.

If after this time you still can't track your order, please contact us in following ways:
E-mail: service@resonancesoul.com

For logistical purposes, items in the same order may arrive separately. We do this to ensure that items are shipped to our customers as quickly as possible.

Please contact the carrier. Usually, they will resend your package on the next working day, but sometimes they may ask you to pick up your package at your local post office/access point.

If you have not received your order within the expected shipping times (check delivery times), please contact us in the following ways: service@resonancesoul.com

As a retail business, our prices may change in response to trends, stock, and demand from the consumer. As such we are not able to refund the difference.

The prices shown on our website refer only to the value of the products. However, during checkout, a delivery fee may be added to the total purchase price. If the price difference is much higher than expected, please contact our by email: service@resonancesoul.com We will happily check this for you.

We try our best to make sure you don't have to pay additional import or customs taxes/duties but sometimes it is out of our control.

If you are charged additional taxes/duties, you are responsible for payment. Unfortunately, Buddha Stones is unable to advise what taxes/duties charges may be applied to international shipments. We are not responsible for any taxes/duties applied to your package.

For more accurate information, we’d suggest getting in touch with your local customs office so you’re not surprised if there are any unexpected charges at your end.

Sales tax is a tax charged on the supply of goods and services. You may also know it as VAT or GST, depending on where you live. Unfortunately, Buddha Stones has no control over the tax rates of different countries. Sales tax is automatically applied to your Buddha Stones order in accordance with individual state codes and regulations.

If you are experiencing an issue when making a payment on checkout, please double-check and follow the guide below.

Error message:
Please make sure you have inputted the correct details.
- If all details are correct, pls contact your bank to ensure there are no problems with the card.
- If the above is no problem, please contact us to submit details and we will investigate further.

To help us solve the issue for you, please include as many of the following details as possible.
- What operating system do you use (e.g. iOS, Android, Windows Vista, Mac OS X)
- What Internet Browser you are using (e.g. Internet Explorer 8, Firefox, Safari, Chrome)
- What payment method you were trying (e.g. PayPal, Visa)
- A description of the problem and what time the problem occurred
- If you get an error message, please include it in your message to us

If your credit or debit card was declined, please check the following:

- Card expiry date

- If your card billing address is different from the billing address you informed on checkout.

- If the above doesn't help, your Credit Card Company or bank will have more information. If using PayPal, please contact PayPal directly if your payment has been declined.

Please head over to our shipping methods page to re-check the transit time for your country. On some occasions, there can be a delay to your delivery.

You know sometimes something was out of our control but we are trying our best to solve your problem.

If your delivery date has passed, please contact us at our contact us page and have your order number ready so we can investigate where your order is.

We understand how difficult it can be to choose personal items online. Don't worry! Our policy lasts 30 days. All orders can be returned/exchanged for a full refund within 30 days, with proof of purchase. Refunds do not include shipping cost.
Please send the following to service@resonancesoul.com, so that we can help you as quick as possible

We understand how difficult it can be to choose personal items online. Don't worry! Please send us a picture of the item and order number to service@resonancesoul.com you received so we can confirm the correct product was shipped.


My item is broken.
We're sorry to hear that you've received an broken item.

Don't worry! We'll do our best to help you with this. Please reach out to our customer support at our contact us page.

Please try to have the following information to send to service@resonancesoul.com, so that we can help you as quick as possible:

Order number
A photo image of the product
Name of product

If your tracking is showing as being returned, don't worry! We'll make sure to help you with this.
Please try to send the order number and tracking number to service@resonancesoul.com, so that we can help you as quick as possible

Our policy lasts 30 days. We understand how difficult it can be to choose personal items online. Therefore, all orders can be returned/exchanged for a full refund within 30 days, with proof of purchase**damages caused by regular wear do not qualify for a replacement. Please note you may return most Buddha Stones items (unused) in their original packaging. The cost of return shipping is not included. Shipping costs and additional service charges such as gift wrap are non-refundable.

However, we will also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You’ll receive a refund or replacement once we receive the item back if the item is in stock.

Please note that after an exchange is made, the item(s) do not qualify for refunds.

If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

Free items from special offers are final sale. Please note that returns and exchanges are not available in this case.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Return labels will be provided only for defective products within the policy time.

Return shipping costs vary depending on the product weight, your shipping location, and the express delivery you choose.